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Privacy Policy

Last Updated: 11 June 2025  ·  Effective: 11 June 2025

1. Introduction

Cortexia ("we", "us", "our") is committed to handling your personal data with care and transparency. This Privacy Policy explains what information we collect when you use our website at cortexiasd.pro or enquire about our AI and machine learning programmes, how we use that information, and what rights you have in relation to it.

We are the data controller for personal data collected through this website. Our registered address is 40, Jalan SS15/4, Subang Jaya, 47500 Selangor, Malaysia. This policy applies to all visitors, prospective learners, and enrolled participants.

If you have questions about this policy, please contact us at [email protected].

2. What Personal Data We Collect

We collect personal data in the following ways:

Through our contact and enquiry form:

  • Full name (required)
  • Email address (required)
  • Phone number (optional, if you choose to provide it)
  • Message content (optional)

Automatically when you use our website:

  • IP address and approximate location
  • Browser type and device information
  • Pages visited and time spent on each page
  • Referring URL (how you arrived at our site)
  • Cookie data (see Section 5 and our Cookie Policy)

We collect only what is necessary to respond to your enquiry and manage your enrolment in a Cortexia programme.

3. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data on the following bases:

  • Consent: When you submit an enquiry form or accept cookies, you provide consent for us to process the data submitted.
  • Contractual necessity: When you enrol in a programme, processing your name, email, and payment information is necessary to fulfil the enrolment agreement.
  • Legitimate interest: We may process data to operate and improve this website, respond to support requests, and ensure programme delivery.

4. How We Use Your Data

  • To respond to your enquiries about our programmes
  • To process and manage your enrolment
  • To send programme-related communications (session schedules, mentor feedback, recordings)
  • To improve our website and programme content based on aggregated usage data
  • To comply with legal obligations under Malaysian law

We do not use your personal data to send unsolicited marketing communications. We do not sell or rent your data to third parties for their marketing purposes.

5. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

  • Service providers: We may share data with trusted service providers who help us operate our website and deliver programmes (for example, email delivery or payment processing). These providers are contractually required to process data only as instructed by us.
  • Analytics: We may use aggregated, anonymised analytics data to understand website usage. Where identifiable data is involved, it is handled in accordance with this policy.
  • Legal requirements: We may disclose data if required to do so by Malaysian law or a valid legal order.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

  • Encrypted data transmission (HTTPS/TLS) across our website
  • Access controls limiting who can view personal data internally
  • Regular review of data handling practices

No method of electronic transmission is completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately at [email protected].

7. How Long We Keep Your Data

  • Enquiry form submissions: Retained for up to 24 months from the date of submission, or until you request deletion.
  • Enrolment records: Retained for up to 7 years as required for tax and financial record-keeping under Malaysian law.
  • Website analytics data: Aggregated and retained as needed; identifiable data deleted after 14 months.

8. Cookies

We use cookies and similar technologies on our website. Cookies help us understand how visitors use the site and allow certain features to work correctly. We use the following categories of cookies:

  • Essential cookies: Required for the website to function. These cannot be disabled.
  • Analytics cookies: Help us understand page usage and visitor behaviour in aggregate.
  • Preference cookies: Store choices you've made, such as cookie consent preferences.

You can manage your cookie preferences at any time. See our Cookie Policy for full details and controls.

9. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

  • Right to access: Request a copy of the personal data we hold about you.
  • Right to correction: Ask us to correct inaccurate or incomplete data.
  • Right to erasure: Request that we delete your personal data where there is no ongoing legitimate reason to retain it.
  • Right to object: Object to processing based on legitimate interest.
  • Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
  • Right to lodge a complaint: You may lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD) if you believe your rights have been infringed.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their own privacy policies. This policy applies only to information collected through our website and programmes.

11. Children's Privacy

Our programmes are intended for adults aged 18 and above. We do not knowingly collect personal data from persons under 18. If we become aware that data has been submitted by a minor, we will delete it promptly. If you believe a minor has submitted data to us, please notify us at [email protected].

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy. We recommend reviewing this page periodically.

13. Contact

For any questions or requests related to this Privacy Policy or your personal data, please contact: